User Help, Panasonic

Stop wasting time

(1) Unnecessarily dialing 9
A surprisingly large number of people start their calls by picking up the handset and dialing 9. And an even more surprisingly large number of people complain about having to dial 9.

WELL, FOLKS, YOU DON'T HAVE TO DIAL 9 (unless you have "Centrex" service from your phone company, and if you do have it, there's a good chance that you shouldn't have it.)

The best way to make a call with a proprietary multi-line phone, is to simply tap an unused "CO" line button, and immediately start dialing the number. You don't even have to wait for dial tone. In a digital system, you can tap a button programmed for one-touch automatic dialing, and it will choose a line, turn on the speaker and microphone, and dial the call. In some Panasonic analog system, you first tap a line button or the SP-PHONE button, and then tap the programmed button.

The default programming in Panasonic systems is to connect you to the intercom when you pick up the handset. This setup encourages you to dial with the speakerphone instead of the handset -- a very sensible timesaver, since there is a good chance that your call won't be answered or you'll be put on hold for a while before you get to talk.

However, there are some people who insist on making calls the old-fashioned way, and the thoughtful folks at Panasonic have provided a way for you to grab an outside line when you pick-up the handset. The procedure is called Auto CO Hunting in analog systems and Preferred Line Assignment - Outgoing in digital systems. Look in the small manuals that are packed with each phone.

(2) Unnecessarily waiting for dial tone
Most people don't know it, but Panasonic systems have a really cool time-saving feature: a buffer memory in the dialing circuit. If you've just made a call, and want to call someone else, just tap the FLASH button, and immediately dial the second number. The digits you dial will be absorbed into the buffer, while the system waits until it hears dialtone from the phone company, and then it will spit out the digits and your call will go through.

(3) Using the handset to shut off the speaker
This silly time-waster really drives me nuts, and I've slapped people's hands when I've caught them doing this .

It's good to dial your calls hands-free, and then switch to a handset when a human being finally picks up. But if you don't reach a person, or if you used the speakerphone for the entire call, you can end the call by simply tapping the SP-PHONE button.

Lots of people, including my dear wife, and Paul Teutul Sr. from American Chopper, will quickly pick up the handset and immediately put it down, to hang-up a handsfree call. This wastes time, causes unnecessary wear on the phone, and really pisses me off!

If I see you doing it, I'll slap your hand, too. Don't do it! I'm serious. My wife has a sore hand to prove it. (However, I probably wouldn't slap Mr. Teutul.)

Panasonic KX-TDA/TDE

tips & tricks

Question: When I pick up my phone, I want to automatically pick up an outside line to call out.

Answer:

PT (Proprietary Telephone): go to each phone and press the Program button.  On the keypad dial 1, 9, 1 and then press the Store button to save.

SLT (Single-Line Telephone): go off hook and dial *7402 9 #.  Hang up, go off hook again and dial *7401.


Question: Pressing the FLASH key doesn't flash the outside line to answer call waiting.

Answer:

Connect to the TDA via PCMC (PC Maintenance Console) and go into 4.Extension, (1.Wired or 2.Portable Extension) 1.Extension Settings.  Click on the Option 7 tab and set "Flash Mode During CO Conversation" to EFA (external feature access).

Question: What is required in order to remotely change the mode say from day to nite?  Will a DISA card do this?

Answer:

You can set up a mailbox in a TVA to do this.  Set the transfer sequence of the mailbox to F*7800 or F*7801.  Then call into A.A. and dial the mailbox number to put the system in the corresponding mode.

 

Question: I cant get OHCA on my 7630 phone despite all relevant program enabled for OHCA.

Answer:

The receiving extension can not be a DXDP extension

 

Question: What causes the; Sorry, no one's available to answer your call... prompt and how to get rid of it?

Answer:

Connect to the TVA with the PCMC. Click on "System Parameters". Click the + sign next to PBX Environment. Configure the Extension Transfer Sequence as "FXD". Apply this setting. Call forward the extensions to the voice mail by dialing feature code or by programming via PCMC.

 

Question: How do I avoid getting cut off after 30 minutes on a trunk to trunk connection

Answer:

Set CO to CO Duration time under 3.Groups, 1.TRG Group, 1.Trunk Group Settings to "None". 

Question: How can I overflow from ICD group to a specific mailbox other than ICD group floating number?

Answer:

Create a mailbox for the ICD group floating number. Set the call transfer status for the mailbox to transfer to a specific custom service. Under service settings drag out day control for the custom service. Check off every day of the week, set assign operation transfer to mailbox and enter the mailbox number under value.

Setting

the Time
(needs updating)

TIP: Automatic Time Correction

  • Panasonic KX-TD308, 816, 1232, KX-TAW848, and the KX-TA1232  can automatically correct the displayed time based on information sent with Caller ID, once a day.

  • For the KX-TD308, 816, 1232, and KX-TA1232, change field (or "bit") #1 of area #05 in program 990. Some manuals show this as field #30.

  • The KX-TAW848 will change for Daylight Saving Time and Standard Time  automatically, unless you turn off the feature.

NOTE: The instructions below are for programming by phone. Many systems also allow programming from a PC. You can't use both programming methods at the same time.

KX-TD308, KX-TD816, KX-TD1232, KX-TA1232

  1. Use phone with intercom number 11, 101, or designated "manager's" phone. It will change the time for all phones. 

  2. Press PROGRAM. 

  3. Dial programming access code (probably *#1234)

  4. Press NEXT. 

  5. Press NEXT. 

  6. Follow screen prompts to replace improper numbers. 

  7. Press AUTO DIAL/STORE.

  8. Press HOLD. 

  9. Press PROGRAM.

 

KX-T30810, KX-T61610

  1. Use phone with intercom number 11. It will change the time for all phones. 

  2. Keep handset down and press INTERCOM button. 

  3. Dial 77. 

  4. Dial the hour, with two digits (e.g. 03 for 3 o'clock). 

  5. Dial the minutes, with two digits (e.g. 07 if it is now 7 minutes after the hour). 

  6. Dial 0 for AM or 1 for PM. 

  7. Press #. 

  8. Press SP-PHONE

 

KX-TA824, KX-TA624

  1. Use phone with intercom number 101. It will change the time for all phones.

  2. Move MEMORY switch on rear from SET to PROGRAM.

  3. Dial *#1234

  4. Dial 000

  5. Press NEXT ("Sp-phone")

  6. Press Right Arrow ("FWD/DND") four times until you see the time displayed

  7. Change the hour with the keypad

  8. Press Right Arrow ("FWD/DND") to reach the minutes field

  9. Change minutes with the keypad, if necessary

  10. Press AUTO DIAL/STORE

  11. Press HOLD

  12. Move MEMORY switch on rear from PROGRAM to SET.

 

KX-TAW848, KX-TDA50

  1. Use phone with intercom number 101. It will change the time for all phones.

  2. Press PROGRAM (or PAUSE, if you don't have a PROGRAM button.) 

  3. Dial programming access code (probably *#1234)

  4. Press NEXT (SP-PHONE, if you are not using the programming template). 

  5. You'll see "Date & Time Set" on your phone's display

  6. Press STORE

  7. Press NEXT to see hours and minutes.

  8. Use your keypad to change the hour

  9. Press STORE.

  10. Press HOLD. 

  11. Press PROGRAM.

KX-T123211D

  1. Use phone with intercom number 101 (probably the receptionist's phone). It will change the time for all phones. 

  2. Move MEMORY switch on back of that phone to PROGRAM. 

  3. Keep handset down and press 0 on touch-tone dial. 

  4. Dial year with two digits (e.g. 97 for 1997). 

  5. Dial month with two digits (e.g. 01 for January). 

  6. Dial date with two digits (e.g. 03 if today is the third day of the month). 

  7. Dial day with one digit (1 for Monday, 2 for Tuesday, 3 for Wednesday, 4 for Thursday, 5 for Friday, 6 for Saturday, 0 for Sunday). 

  8. Dial hour with two digits (i.e. 01 for 1 o'clock). 

  9. Dial minutes with two digits (i.e. 07 for 7 minutes). 

  10. Dial 0 for AM, or 1 for PM 

  11. Press either AUTO DIAL/STORE or AUTO/MEMORY, depending on your phone. 

  12. Move MEMORY switch on back of phone to SET.
     

KX-TVS Voice Processing Systems

  1. Call the extension number for the voice processing system (normally 165 on the KX-TD816/1232 and KX-TA1232, and 295 on the D308. On the KX-TA624,  try 107, 108, 115, or 116.) 

  2. Dial #6

  3. Dial *998

  4. dial 4

  5. follow instructions

 

KX-TVA Voice Processing Systems

  1. The KX-TVA50 and KX-TVA200 can have their clocks synchronized with the clocks in recent Panasonic phone systems that have DPITS integration.

  2. For information on synchronization and other time-based features, see Page 140 in your Programming Manual.

Panasonic KX-TD phone system user instructions

Feature codes below are for the KX-TD816 and D1232.


Some may have to be changed for the KX-TD308.

Copy & modify for your own use.


Works fine in 3 columns with 1/2-inch borders & 12-point type.

INTERCOM DIRECTORY
101..
102..
103..
104..
105..
106..
107..
108..
(add more if necessary)

-----------------------------------------------
INTERCOM
To call someone on intercom, either pick up the handset and press INTERCOM (if it is not already illuminated), or just press INTERCOM to call hands-free.


Then press the appropriate numbers from the chart above, or press a pre-programmed button (if any) on the phone.

If you hear a beep, that means that the other phone is set up for "call announcing with hands-free response," and you can start talking immediately after the beep, which announces your call to the other person.

If you hear a conventional ringing tone instead of a beep, that means that the other phone is set up for ringing, and you will have to wait for someone to answer before you can speak.

Keep in mind that hands-free conversations operate in only one direction at a time, so you have to take turns.

If you call someone on intercom and get a busy signal, and your call is URGENT, you can signal the other person by dialing 1 (if the other phone is set-up for "internal call waiting").


DOOR INTERCOM
If someone calls from a door intercom, there will be a distinctive burst of three rings from all phones that are programmed to respond to door calls, and display phones will show "Door Phone 1, or "Door Phone 2", etc. Just pick up a handset or press SP-PHONE, and talk. If your phone stops ringing before you have a chance to answer, dial 311 for the front door, or 312 for the back door, or 313 etc. if you have more doors..

PAGING
If you don't know where someone is, you can make an announcement to all of the phones, instead of searching room-by-room.

Simply pick up the handset and press INTERCOM (if that button is not already illuminated) and dial 330. You will hear a beep, and then you can make an announcement, such as "Bill, Charlie is on line one."

If you want to have a conversation rather than just make an announcement, dial 330 and say "Bill, please call 43."

43 is the response to 330. If someone hears the original announcement and dials 43, he will be connected to the person who dialed 330, and the speakers in other phones will be shut off.

REDIAL
Your system may have the ability to recognize a busy signal, and then hang up and dial again. Try to get in the habit of dialing hands-free (using the speakerphone). If you get a busy signal, press REDIAL. The phone will try the call again immediately; and if another busy signal is encountered, it will start a sequence of multiple calls until the call is answered.

If the call is not answered within about 15 minutes, the redialing will stop, but you can restart it by tapping REDIAL.

The REDIAL button can also be used for an individual attempt to call the previous number you dialed. Just tap REDIAL.

CONFERENCE
You can speak with two other people outside the house at the same time. You can do this with two incoming calls, two outgoing calls, or one of each. After speaking to someone on one line, press CONF, and speak to someone on the other line and press CONF again. This will put the three of you together. At the end of the conference, if you want to speak to just one person, press the line button for the person you want to keep, and the other call will be dropped.

SINGLE-LINE PHONES
The first dial tone you hear with a single-line phone is usually INTERCOM dial tone. You can dial another phone within the house or business, or press 9 to get dial tone for an outside call. You can put a call on hold and switch to intercom by pressing the FLASH button, or hang up briefly.

You can get a call that was put on hold elsewhere, by dialing 53 plus the line number, with two digits (e.g.: dial 5302 for line #2). You can also dial 51 plus the intercom number where the call was put

Panasonic KX-TAW848 tips
(Some also apply to the KX-TDA50G.)

(1) While you are making programming changes with the software, it's important to save your changes to the SD card in the phone system. Click on the little SD icon near the top of the screen.

(2) If the alarm light comes on, don't assume there has been major damage. The light can be triggered by something as simple as unplugging a KX-T0141 cell station. Use the PC software. Close anything active on the right part of the screen by clicking on OK. Then click on Utility from the top of the screen. Then select Error Log from the drop-down menu. Then view and clear the error log (major and minor) when it opens on the right side of the screen. The alarm light will go out. (It's not possible to turn off the light from a phone.)

(3) Unlike the KX-TD systems, there are no default artificial extension numbers for the voice processor ports connected to a KX-TAW848. We recommend that you use 165 for the first one. In the 848, this is called a floating extension number.

(4) There are many lapses of logic, and inconsistencies in the installation manual and programming software. For example, you'll see both WIRELESS phones and CORDLESS phones, and both wireless PHONES and wireless STATIONS. They mean the same thing.

(5) Phones can have intercom numbers (extension numbers) ranging from 100 to 600. By default, the first 24 phones are numbered 101 through 124, but can be changed.

(6) When you turn on your system for the first time, you must initialize it with the System Initialize Switch and Reset Button on the cabinet. Instructions for this procedure start on page 98 of the installation manual. If you install any optional circuit modules after initializing, you don't have to initialize the system again. The system will automatically recognize the new additions.

(7) In order to use the "maintenance console" software to program your system, you will probably have to load its USB driver.

 

(8) You can plug-in a source of music- or message-on-hold, or select from two types of synthesized built-in on-hold tunes, or a periodic "beep-beep" tone. Here's how to change the setting: From the expandable menu at the left of the screen, click on System, then BGM / Music on Hold. On the right-hand side of the screen, Click on "Apply" and "OK." Click on the SD icon near the top of the screen to save to the SD memory card. Internal BGM/MOH 1 sounds kind of like a combination "Sidewalks of New York" and "Take Me Out to the Ball Game." Internal BGM/MOH 2 is "A Lover's Concerto" ("How Gentle is the Rain.")

(9) Unlike other Panasonic systems, it's hard to accidentally turn on background music. Press Intercom, then *7511 to turn it on, or *7510 to turn it off.

(10) The system is very smart. It knows what circuit modules you've installed. For example, you can't program door intercom ringing, if you have not installed a door intercom circuit board.

(11) If you're having trouble saving your program settings while using a PC, make sure you're not in BATCH mode, instead of INTERACTIVE. Look at the bottom-left of the screen. If you're in batch, exit the program, and re-connect to the phone system.

(12) The manuals have tiny type that may be hard for your to read. Much (maybe all) of the material in the Installation Manual is also viewable on your PC, with larger type and diagrams, by selecting HELP from the top of the "maintenance console" software.

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203.878.8383

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