Returns, Replacements, Refunds


  1. If you are unsure about what you are ordering, please talk to us before ordering. We want you to buy the right thing.

  2. If you cancel a credit card order after we have submitted the sale with our point-of-sale terminal, before it is shipped, there will be a 10% administrative fee (minimum $10).

  3. If you cancel before we submit the sale, there is no fee. If you change your mind about an order, call us quickly at 1.203.878.8383.

  4. If you cancel, return or refuse an item that has been shipped, there will be a 10% restocking fee (minimum $10, effective May 1, 2005). There is no fee for returning or refusing an item that we shipped in error, or for returning a defective item. Returns must be sent to us within 14 days of receipt. Call us for a Return Authorization Number.

  5. Shipping charges are not refundable, except for items sent in error.

  6. If you return something in less-than-perfect condition, additional fees will apply. Please be careful not to damage the carton when you open it, and retain the carton and all packing materials until you are sure you are keeping the item. If you are returning an item for exchange or refund, it must be returned in new condition, with complete packaging materials (bags, wire ties, etc.). Please do not put tape or labels on the manufacturer's carton. Please put it inside another protective carton with suitable padding, and securely tape the outer carton. Make sure you enclose a note so we will know who is retuning the item and why it is being returned. Returns are usually credited on Fridays.

  7. All products are guaranteed by their manufacturers. Any item found to be defective within two weeks of receipt, may be exchanged through us, or returned to the manufacturer for repair or replacement under the manufacturer's warranty.

  8. After two weeks, all repairs or replacements are handled directly by the manufacturer. If you have any trouble getting service from a manufacturer, we will do our best to help you receive a satisfactory solution.

  9. The vast majority of trouble is caused by someone doing something wrong, not by a defect. Please call us before returning anything.

  10. We may be able to provide advance replacements of defective items. To get an advance replacement, we will charge your credit card account for the price of the replacement, and cancel the charge when the original item is returned.