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Call handling features

Call handling features
If a call cannot be answered by a person, it can be sent to a call queue and greeted with a friendly recorded welcoming message.

Messages are can inform a caller that her or his call will be handled by an agent in the order it was received, as soon as one becomes available. Alternatively, the messages can be used as a way to generate additional business opportunities by alerting the caller of a service the company offers, or a forthcoming sales promotion.

Panasonic intelligent call routing allows incoming calls to be distributed directly to the desired destinations. This is made possible by using the CLIP information that is sent with the call. Calls can be distributed to a single extension, or group of extensions. Extension groups can also carry VIP status, so that calls that are distributed to these groups are automatically pushed to the front of the call queue regardless of when they enter the queue.

Each phone can have a personal mailbox which can be acessed any time of day or night. If a caller leaves a voice message for a user, the user is notified by a message-waiting lamp available on proprietary telephones and can also be notified via an email with voice message attached sent to any computer or mobile phone with Internet accvess.

Incoming call information is also recorded with the message and is displayed on a Proprietary telephone. This information includes the caller's telephone number, time of call and length of call.